Shangri-La Surabaya

Popular Amenities

Gym

Spa

Business services

Breakfast available

Laundry

Pool

See all property amenities

Shangri-La Surabaya Room Options

Deluxe Room, 1 King Bed

377 sq ft Free wifi Free self parking Sleeps 3 1 King BedMore details

Executive Room, 1 King Bed

527 sq ft Free wifi Free self parking Sleeps 3 1 King BedMore details

Horizon Club Deluxe 1 King

377 sq ft Free wifi Free self parking Sleeps 3 1 King BedMore details

Deluxe Room, 2 Twin Beds

377 sq ft Free wifi Free self parking Sleeps 3 2 Twin BedsMore details

Horizon Club Executive 1 King

527 sq ft Free wifi Free self parking Sleeps 3 1 King BedMore details

Executive Suite

904 sq ft Free wifi Free self parking Sleeps 3 1 King BedMore details

Deluxe Room - Playful Staycation

sq ft Free wifi Free self parking Sleeps 3 1 King BedMore details

About this property

Shangri-La Surabaya

Near Ciputra World Mall

When you stay at Shangri-La Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Tunjungan Plaza and Pakuwon Mall. This family-friendly hotel is 1.2 mi (1.9 km) from Ciputra World Mall and 1.3 mi (2.1 km) from Surabaya Town Square.

Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, outdoor tennis courts, and a health club. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has 17255 square feet (1603 square meters) of space consisting of a conference center and 14 meeting rooms. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.

Ciputra World Mall - 0.6 km / 0.4 mi
Al-Akbar Mosque - 1.6 km / 1 mi
Lapangan Thor Stadium - 2 km / 1.3 mi
Surabaya Town Square - 2.3 km / 1.4 mi
House of Sampoerna - 2.6 km / 1.6 mi
Surabaya Zoo - 2.7 km / 1.7 mi
Korea Park - 2.8 km / 1.7 mi
Mpu Tantular Museum - 3.4 km / 2.1 mi
Taman Bungkul - 3.4 km / 2.1 mi
Monument Of Suroboyo - 3.4 km / 2.1 mi
Royal Plaza Surabaya - 4.6 km / 2.8 mi
Joko Dolog Statue - 5.8 km / 3.6 mi
Grahadi - 6 km / 3.7 mi
Tunjungan Plaza - 6 km / 3.7 mi
Sharp Bamboo Monument - 6 km / 3.7 mi

The nearest major airport is Surabaya (SUB-Juanda) - 20.9 km / 13 mi

Languages

English, Indonesian

Amenities

Top family-friendly amenities

Pool

Popular Amenities

Gym

Spa

Business services

Breakfast available

Laundry

Pool

24/7 front desk

Free wifi

Parking

Restaurants

Bar

Housekeeping

Air conditioning

Room service

Parking and transportation

Wheelchair accessible parking

Parking (limited spaces)

Free self parking

Valet parking (surcharge)

Food and drink

Coffee/tea in common areas

5 restaurants

Snack bar/deli

A bar/lounges

A poolside bar

Number of coffee shops/cafes - 1

Free tea bags/instant coffee

Restaurant dining guide

Grab bar near toilet

Grab bar in shower

Minibar (stocked, free items)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Things to do

Fitness facilities

Children's pool

Number of outdoor pools - 1

Ballroom

Television

Family friendly

Laundry facilities

Children's pool

Conveniences

Gift shops or newsstand

Safe-deposit box at front desk

24-hour front desk

Luggage storage

Water dispenser

In-room safe

Guest services

Concierge services

Laundry facilities

Multilingual staff

Porter/bellhop

Dry cleaning/laundry service

Tours/ticket assistance

Housekeeping on request

Daily housekeeping

Business services

Conference space

Business center

Conference space size (feet) - 17255

Conference space size (meters) - 1603

Number of meeting rooms - 14

Conference center

Outdoors

Children's pool

Pool umbrellas

Number of outdoor pools - 1

Number of poolside bars - 1

Free pool cabanas

Pool sun loungers

Terrace

Full-service spa

Conference space

Full-service spa

Spa treatment room(s)

Steam room

Sauna

Conference space size (feet) - 17255

Conference space size (meters) - 1603

Parking (limited spaces)

Humane animal treatment

In-room massage available

Languages spoken

English

Indonesian

Families love it for

Children's pool

Restaurants on site

Number of bars/lounges - 1

Pool sun loungers

Activities nearby

Parking (limited spaces)

Free self parking

Valet parking (surcharge)

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Common areas

Elevator
Wheelchair accessible path of travel
Wheelchair accessible parking
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Wheelchair accessible

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

late check-in subject to availability

Express check-in available

Minimum check-in age: 17

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The check-in location differs from the property location. Check-in location: [Horizon Lounge for Horizon Guests]. Front desk staff will greet guests on arrival at the property. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

Fee for buffet breakfast: approximately USD 24.63 per person
Valet parking fee: USD 5 per day
Rollaway bed fee: USD 450000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Pool access available from 6:00 AM to 8:00 PM.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.

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