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Hotel Cielo

Popular Amenities

Breakfast available
Spa
24/7 front desk
Gym
Free wifi
Restaurants
See all property amenities

Hotel Cielo Room Options

Double Room (Double Interior Room)

225 sq ft Free wifi Free self parking Sleeps 2 1 Double BedMore details

Triple Room

248 sq ft Free wifi Free self parking Sleeps 3 1 Double Bed and 1 Twin BedMore details

Quadruple Room

249 sq ft Free wifi Free self parking Sleeps 4 2 Double BedsMore details

Room, 1 King Bed

225 sq ft Free wifi Free self parking Sleeps 2 1 King BedMore details

Room, 1 King Bed, Balcony

275 sq ft Free wifi Free self parking Sleeps 2 1 King BedMore details

Family Room, Balcony

395 sq ft Free wifi Free self parking Sleeps 4 2 Twin Beds and 1 King BedMore details

Grand Family Room, Balcony

395 sq ft Free wifi Free self parking Sleeps 5 1 Twin Bed, 1 King Bed and 1 Double BedMore details

About this property

Hotel Cielo

Near Playa del Carmen Maritime Terminal


With a stay at Hotel Cielo, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This beach hotel is 0.3 mi (0.4 km) from Playa del Carmen Maritime Terminal and 0.7 mi (1.1 km) from Mamitas Beach.


Make yourself at home in one of the 18 individually decorated guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.


Pamper yourself with onsite massages or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access, concierge services, and discounted use of a nearby fitness facility. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).


Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).


Distances are displayed to the nearest 0.1 mile and kilometer.

Quinta Avenida - 0.1 km / 0.1 mi
Chabad Playa del Carmen - 0.2 km / 0.1 mi
Playa del Carmen Main Beach - 0.2 km / 0.1 mi
Founders Park - 0.2 km / 0.1 mi
Frida Kahlo Museum - 0.3 km / 0.2 mi
Mercado Playa del Carmen - 0.3 km / 0.2 mi
Portal Maya - 0.4 km / 0.2 mi
3D Museum of Wonders - 0.4 km / 0.2 mi
Playacar Beach - 0.4 km / 0.3 mi
Playa del Carmen Maritime Terminal - 0.4 km / 0.3 mi
Central Square - 0.5 km / 0.3 mi
Calle 12 - 0.5 km / 0.3 mi
Paseo del Carmen - 0.5 km / 0.3 mi
Calle Corazón - 0.5 km / 0.3 mi
Plaza Paraiso - 0.6 km / 0.4 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 35.3 km / 21.9 mi
Cancun Intl. Airport (CUN) - 56.7 km / 35.2 mi

The preferred airport for Hotel Cielo is Cancun Intl. Airport (CUN).



Languages

English, Spanish

Amenities

Top family-friendly amenities

Popular Amenities

Breakfast available
Spa
24/7 front desk
Gym
Free wifi
Restaurants
On Private Beach
Air conditioning
Housekeeping
Room service

Parking and transportation

  • Airport transportation (surcharge)

Food and drink

  • A restaurants

Internet

  • Available in all rooms: Free WiFi

  • Available in some public areas: Free WiFi

Things to do

  • Use of nearby fitness center (discount)

  • Television

Conveniences

  • Safe-deposit box at front desk

  • 24-hour front desk

  • Luggage storage

  • In-room safe (laptop compatible)

Guest services

  • Concierge services

  • Multilingual staff

  • Tours/ticket assistance

  • Daily housekeeping

Business services

  • Coworking spaces

Outdoors

  • Rooftop terrace

  • Beach umbrellas

  • Beach towels

  • Terrace

  • Free beach club nearby

Full-service spa

  • Spa services on site

  • Coworking spaces

  • Laptop-friendly workspace

Languages spoken

  • English

  • Spanish

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Common areas

  • Wheelchair accessible – no

  • Upper floors accessible by stairs only

  • Accessible airport shuttle

  • Wireless internet access

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

late check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Access methods

Staffed front desk

Pets

Children and extra beds

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 500 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200.00 to 400.00 for adults, and MXN 150.00 to 300.00 for children
  • Airport shuttle fee: MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2999.99 (roundtrip), (up to 11 years old)
  • Nearby parking fee: MXN 250 per day (3281 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 18 years old
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • Noise-free guestrooms cannot be guaranteed

We should mention

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

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Flight inclusive holiday packages and Flight Plus Holidays (as defined in our Terms of Business) on this website are financially protected by the ATOL scheme. The ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.

Please see our Terms of Business for information, or for more information about financial protection and the ATOL Certificate go to: http://www.atol.org.uk .

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